UPDATED EDITIONS: Tab Added
This posting is a notice that the UPDATED EDITIONS Tab was added to the top of Erica Chilson’s webpage for the readers’ convenience. Listed below is the contents of the tab, but at any time it can be accessed via the website.
Erica Chilson’s titles are updated periodically. Some are major changes, which are listed on this website. Others are just editing issues being resolved. While Erica Chilson places requests with Amazon to auto-update the titles, it doesn’t necessarily mean they update. This is both frustrating for the reader and the author. If you are unsure if you have the most recent edition of Erica Chilson’s titles, you have 2 options for recourse.
Do not delete the title from your Amazon Library and rebuy, this will not update to the current edition. Many have tried this approach, and received the same exact copy again. It’s in Amazon’s system which edition you own, and you will keep getting it back like a thrown boomerang.
Option 1: contact Amazon directly to manually update the title. Below will be a step-by-step guide in doing so, using Good Girl as an example.
Option 2: Proof of purchase. Take a screenshot of the title, either on your kindle or the receipt of purchase. Erica Chilson will send you the most recent copy of the title, directly to your Kindle.
Step 1: add email@example.com to your approved email sender list on the Amazon website, under ‘Manage content & devices‘ ‘Personal document settings‘
Step 2: send Erica Chilson the proof of purchase along with your Kindle email address to firstname.lastname@example.org. Your Kindle address will look something like this –>(email@example.com)
Step 3: You will receive a confirmation email from Erica Chilson that the title was sent to your Kindle. Please check your Kindle to see if the download arrived. Allow some time if it doesn’t appear right away. (Remember to archive the outdated copy so you don’t mistakenly read it instead of the updated version, as the new copy will not overlap your old copy. In other words, you will have 2 separate copies on your Kindle)
Option 1, step-by-step guide: (Via Angela, during her Good Girl manual update via Amazon chat)
OK Everyone, here is the tutorial. It took me longer to write it up than it did to actually do the steps.
How to get Amazon to Push a Revised Edition of a book to your Kindle via Chat
1. Delete Good Girl from your Kindle device. Do NOT delete it from your Kindle Library.
2. Go to Manage Your Kindle (Link on Your Account drop down menu)
3. Allow Your Kindle Library to load for a minute and then type in “Good Girl” in the Search your library box.
a. “Good Girl (Blended) – Chilson, Erica” should appear in the drop down menu & click on it.
b. Right Click on the Order Details link & Open in a New Window or Tab
c. Go back to the Your Kindle Library page and move your mouse to hover over the Kindle Help link (located on the upper right side of the page below your Wish List tab).
d. Click on the Contact Us link. This should take you to the Help & Customer Service for Kindle page.
e. On the left side of that page, there is a Quick Solutions menu. Click on the Contact Us button. (You may be prompted to log into your account again.)
4. On the Contact Us Page,
a. Section 1 should have the Kindle tab active, so chose your Kindle Device.
b. Section 2, make the following selections:
i. Select an issue: My Kindle Books & Periodicals
ii. Select issue details: Managing/transferring content
iii. Select additional details: Using Archived Items
iv. Ignore the Did You Know? Section that pops up.
c. Section 3, Click on the “Start Chatting” Tab
5. When the Chat Window pops up and prompts you to explain your issue, enter the following info.
a. Hi, I need the revised edition of Good Girl by Erica Chilson pushed to my Kindle Account. Here is the corresponding Digital Order Summary #
D01 -5255260-6444807. I have deleted the previous version from Angela’s 2nd FIRE.
b. Be sure to change the Digital Order # to your order number (which can be found in the other open window or tab from step 2b) and your Kindle’s Nickname.
6. You should be connected with a Kindle Customer Service Rep rather quickly who can help you out.
a. Warning: I have on one occasion gotten a CS rep who did NOT know what he was doing. If the CS rep asks you to delete the book from your Kindle Library, tell him/her NO, that you need the revised edition pushed to your Kindle and ask for a different rep if necessary.
b. Be sure to open the newly arrived copy of Good Girl and make sure the header at the top of the page reads GOOD GIRL (BLENDED) before you end your chat.